Shipping policy
Shipping Policy
Processing Time
Orders are handcrafted and prepared with care, so please allow 1–3 business days for your order to be processed before it ships. During high-volume periods (holidays, sales, or new product launches), processing may take slightly longer — we'll always do our best to get your order out as quickly as possible.
Dazy Lane Botanicals Wellness Products
We currently ship within the United States only.
- Standard Shipping — $5.95 — 3–5 business days
- Express Shipping — $15.00 — 1–2 business days
- Free standard shipping on all Dazy Lane Botanicals wellness orders of $70 or more.
Delivery times are estimates provided by our shipping carrier and are not guaranteed. Delays caused by the carrier, weather, or other circumstances outside our control are not the responsibility of Dazy Lane Botanicals.
Herbs. The Word. Merchandise
Our Herbs. The Word. apparel, drinkware, and print items are produced and shipped by trusted print-on-demand partners. Because these items may be printed and fulfilled at different facilities, merchandise orders may arrive in separate packages and are shipped at rates calculated at checkout based on the items in your cart. The $70+ free shipping threshold applies to Dazy Lane Botanicals wellness products only and does not apply to Herbs. The Word. merchandise. If your order includes both wellness products and merchandise, you may see separate shipping charges reflecting each product line.
Shipping in Warm Weather
Many of our wellness products — including body butters, balms, and lip balms — are handcrafted with natural oils and butters that can be sensitive to heat. During warmer months or shipments to warmer climates, we take extra precautions to protect your order, including ice packs, foam insulation, and shrink banding to help products arrive intact.
If a product does arrive softened or partially melted, it is not ruined and the quality has not been compromised. Simply place it in the refrigerator for 15–30 minutes to help it resolidify. Please note that minor melting due to weather conditions during transit is not considered a defect and is not eligible for return or refund — see our Refund Policy for more details.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package's journey. If your order includes both wellness products and merchandise, you may receive more than one tracking notification.
Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at contact@dazylanebotanicals.com and we'll do our best to correct it before your order ships.
Lost or Damaged Packages
If your package arrives damaged, or tracking shows delivery but you haven't received your order, please reach out to us at contact@dazylanebotanicals.com within 7 days so we can help resolve the issue.
International Shipping
At this time, we only ship within the United States. We hope to offer international shipping in the future — thank you for your patience as we grow!