Refund policy
Return & Refund Policy
Due to the nature of our products, all sales are final. Because our items are handcrafted, single-use personal care products, we're unable to accept returns or exchanges once an order has shipped.
Damaged, Defective, or Incorrect Items
We take care in every order, but if something arrives damaged, defective, or isn't what you ordered, please contact us at contact@dazylanebotanicals.com within 7 days of delivery.
To help us evaluate your claim, please include:
- Your order number
- Clear photos of the item and any damage or defect
- Photos of the packaging as received (this helps us identify shipping issues and improve packaging going forward)
Once we've reviewed the information provided, we'll determine the appropriate resolution, which may include a replacement or refund at our discretion.
Non-Returnable Items
We do not accept returns or offer refunds for:
- Change of mind or personal preference (scent, texture, etc.)
- Items that have been opened, used, or altered
- Sale items or gift cards
Weather-Related Melting
Our products are handcrafted with natural oils and butters that can soften or partially melt in warm weather during transit. While we take precautions (insulated packaging, ice packs, and shrink banding) to protect your order, minor melting is not a defect and does not affect product quality. If your product arrives softened, simply refrigerate it for 15–30 minutes to resolidify. Melting due to weather conditions is not eligible for return, refund, or replacement.
Questions
If you have any questions about your order, reach out anytime at contact@dazylanebotanicals.com — we're happy to help.